QuickGov Assistant

In the face of an increasingly complex world of official formalities, QuickGov Assistant is becoming an invaluable tool for citizens to improve the effective handling of matters. By using advanced artificial intelligence technology, this digital advisor provides intuitive and effective support at every stage of interaction with public administration. Here’s how QuickGov Assistant turns challenges into real benefits for citizens:

• Intuitive Step-by-Step Support: No matter the complexity of the case, QuickGov Assistant offers citizens a simple and accessible step-by-step guide that guides them through the entire process – from finding the right forms, to filling them out, to submitting applications.
• Personalized Solutions: Each citizen is treated individually, which means that solution proposals and recommendations are tailored to specific needs and circumstances, maximizing the chances of a successful case.
• Access to Up-to-Date Information: QuickGov Assistant provides access to the latest laws and regulations, ensuring that citizens benefit from up-to-date and reliable data when dealing with their affairs.
• Increase in Communication Efficiency: By being able to contact the assistant directly through a Facebook Messenger bot or a dedicated website, citizens receive a quick and understandable response, eliminating the need for in-person visits to offices and reducing the time needed to get things done.
• Minimise Errors and Misunderstandings: By providing thorough instructions and assistance in completing documents, QuickGov Assistant significantly reduces the risk of errors that could delay or complicate the process of getting things done.

QuickGov Assistant for citizens is synonymous with easier, faster and more satisfying access to public services. It transforms the traditional approach to dealing with official matters into a modern experience where every citizen feels supported and understood. Together, we are building a future of public administration in which the citizen comes first.

QuickGov Assistant – Examples of use:

Use Case: John Doe and the Construction Process

Problem: John Smith decided to build his own house. This process required him to visit various departments of the city hall many times: from the planning department, through the construction department, to the environment department. In each of these departments, John had to present his case anew, which not only generated frustration on his part, but also significantly prolonged the entire process. In addition, local building regulations have changed in the meantime, which has introduced additional confusion and uncertainty about the next steps.

QuickGov Assistant solution: When John contacted the city hall again, this time through QuickGov Assistant, the system immediately identified him as the person in charge of the construction process. QuickGov Assistant, with access to the history of all John’s interactions with various departments of the office, immediately presented the new clerk with the full context of the case, including information about previous reports and documentation.

The greatest value that QuickGov Assistant brought was that it automatically informed Jan of changes in building regulations that affected his project. The system not only reminded him of the new requirements, but also automatically suggested what changes to the construction plan were now necessary and what additional documents he would have to submit to comply with the new regulations. This allowed Jan to react quickly and adjust his plans, avoiding delays in the project.

In addition, QuickGov Assistant offered John the option of using an interactive guide that guided him step by step through the new process of reporting changes to the project, making it easier to complete and submit all the necessary documents online, without the need to visit the office in person.

Result: With QuickGov Assistant, John Smith received a personalized and ongoing service that allowed him to manage his construction project efficiently. A process that could have been complicated and frustrating due to discontinuity and changes in regulations has become understandable and easier to manage. Cooperation with the office became more effective, which in turn contributed to faster completion of the construction stages and greater satisfaction of Jan with the entire process.

Use Case: Halina Nowak and the Interpretation of New Regulations in the Office

Problem: Halina Nowak, an experienced employee of the city hall, responsible for issuing building permits, encountered difficulties with the interpretation of the new legal regulations on the protection of monuments in the construction process. The new regulations were complicated and introduced additional requirements for applicants, which generated numerous inquiries and ambiguities both among citizens and among office employees.

Solution with QuickGov Assistant: Looking for support, Halina turned to QuickGov Assistant, which offered access to an up-to-date legal knowledge base and tools for analyzing regulations. The system, using advanced GPT algorithms, quickly guided Halina through the complicated aspects of the new regulations, indicating the key changes and their impact on the permitting process.

QuickGov Assistant also offered clear and understandable explanations that Halina could provide directly to citizens, improving communication and reducing ambiguities. In addition, the system generated templates of letters and documents in accordance with the new regulations, which Halina could immediately use in her work.

Result: Thanks to QuickGov Assistant, Halina Nowak not only gained a full understanding of the new regulations on monument protection, but also significantly improved the process of handling applications for building permits. The explanations and documents provided by the system allowed for quick and effective communication with citizens, minimizing the risk of errors and misunderstandings.

Like Halina, the office’s employees appreciated QuickGov Assistant for its ability to simplify complex legal issues and provide ready-made solutions that can be immediately implemented in practice. This system has become an invaluable support in the daily work of the office, improving efficiency, employee satisfaction and the level of citizen service. QuickGov Assistant has proven that even the most complex legal challenges can be solved intuitively and accessible to all administrative staff.

Use Case: Oksana Petrenko and Kindergarten Child Registration

Problem: Oksana Petrenko, who recently arrived in Polish from Ukraine, faces the challenge of enrolling her 4-year-old daughter, Sofia, in kindergarten. Oksana does not speak Polish fluently, which makes the process of filing and gathering the necessary documents seem complicated. She is not sure where to start, what forms to fill out, or where to submit them.

Solution with QuickGov Assistant: Oksana learns about QuickGov Assistant through recommendations from other parents in her local community. The system, also available in Ukrainian, offers her an intuitive step-by-step guide through the entire process of registering a child in the kindergarten. QuickGov Assistant informs Oksana about all the required documents, including special forms she needs to obtain, like the translation of Sofia’s birth certificate into Polish.

The digital assistant automatically generates a list of kindergartens in its vicinity along with available places and deadlines for submitting applications. In addition, the system offers templates of applications and forms in Ukrainian with the option of translation into Polish, which significantly facilitates Oksana filling in and submitting all the necessary documents.

The result: With the support of QuickGov Assistant, Oksana easily registered Sofia in the kindergarten of her choice, translating all the required documentation from Ukrainian to Polish. The system not only simplified the entire process, but also gave Oksana peace of mind knowing that all the paperwork was done correctly.

QuickGov Assistant significantly lowered the language and administrative barrier, allowing Oksana and other parents who are not fluent in Polish to access educational services for their children more easily. With this tool, families can focus on adjusting to their new surroundings, confident that their children will receive the best possible educational care.

Technology & Security: Innovation & Security in QuickGov Assistant

Technology Innovation: QuickGov Assistant is powered by OpenAI’s latest Generative Pre-trained Transformer (GPT) technology, representing the pinnacle of artificial intelligence achievements. This advanced technology enables our system to understand and process natural language at a human-level level, allowing it to analyze and interpret complex queries and generate coherent and precise responses. GPT integration in QuickGov Assistant provides unparalleled efficiency in automating official service, personalizing user interactions, and accelerating decision-making processes.

Security and Data Protection: At LKI, the security of our clients and the protection of their data are our top priorities. QuickGov Assistant is designed to provide the highest level of cybersecurity and personal data protection. Our systems are compliant with the GDPR (OGDPR) and local data protection laws, such as the Polish Data Protection Act. We ensure that all data processed by QuickGov Assistant is encrypted and access to it is strictly controlled and limited to authorized users.

LIKI has over 20 years of experience in providing cybersecurity solutions. Our teams of experts constantly monitor systems for potential threats, implementing the latest technologies and best practices in cybersecurity to protect our customers’ data and infrastructure from all forms of attacks.

Responsibility and Trust: We understand that trust is a key element in our relationship with our customers, especially in the context of public services. LIKI takes full responsibility for ensuring that our solutions comply with data protection and information security laws. Our commitment to technological innovation goes hand in hand with our relentless pursuit of improving security standards, which makes QuickGov Assistant not only an advanced tool for managing administration, but also a secure and trustworthy partner for authorities and citizens.

QuickGov Assistant Implementation Plan – Your Journey to Digital Transformation with LIKI

At LKI, we understand the challenges of digital transformation in the public sector. Thanks to our comprehensive implementation plan, based on Agile methodologies and our extensive experience, we ensure that the QuickGov Assistant implementation process will be smooth, effective and, above all, tailored to the needs of your organization.

Phase 1: Digital Maturity Analysis

The first step is to take a deep dive into the current digital environment in your administrative unit. Evaluating your existing digital tools, their effectiveness, and their integration capabilities will allow us to understand your organization’s unique needs and challenges. During this phase, we will also focus on readiness for change and digital maturity, setting the stage for successful implementation.

Phase 2: Product Discovery Workshop

Based on the initial analysis, we will conduct a series of product discovery workshops, during which we will jointly define key requirements, use scenarios, and develop initial mockups and user story descriptions. This is an essential stage that ensures that each functionality of the QuickGov Assistant system will respond to the specific needs of end users – both officials and citizens.

Phase 3: Documentation and Test Plan

Creating solid project documentation and detailed test plans and scenarios is the foundation of our approach. They provide clarity, predictability, and enable continuous monitoring of progress, as well as effective change management.

Phase 4: Agile implementation

The implementation of the system will be iterative, in sprint cycles. This methodology allows for flexible introduction of changes and continuous adaptation of the product to changing requirements and expectations. We will end each sprint with a demo and review, guaranteeing full transparency and involvement of all parties.

Phase 5: Pilot and Implementation

The launch of the pilot version of QuickGov Assistant will allow for practical testing in real operational conditions. The knowledge gathered in this way will enable the optimization of the system before full implementation. Our team will support your organization at every stage – from user training, through technical support, to process optimization.

Phase 6: Support, Consulting and Development

At LIKI, we treat the implementation as the beginning of a long-term cooperation. We offer comprehensive post-implementation support, access to consultations and recommendations on change management, and plans for continuous development and improvement of the system so that QuickGov Assistant constantly responds to the evolving needs of your administration.

Building a Competency Community in the QuickGov Assistant Implementation Process

At LKI, we believe that technology and innovation should serve not only the efficiency and optimization of processes, but also social development and building digital competences among local communities. When implementing strategic projects, such as the implementation of QuickGov Assistant, we focus on cooperation not only with administrative units, but also with the local community, including young people and adults who want to acquire new skills and competences.

Development and Internship Program – Together We Create the Future

We understand how important it is for digital transformation projects to bring benefits on many levels – not only by streamlining administration, but also by contributing to the development of the local community. That is why we offer offices the opportunity to organize development and internship programs, which will be an integral part of the QuickGov Assistant implementation project.

These programmes aim to:

• Engaging Youth and Adults: Program participants will have the opportunity to gain practical knowledge of modern technologies, including artificial intelligence and GPT-based systems. It is not only a chance for personal development, but also for retraining and finding a better job in the future.
• Creating Competency Teams: The aim of the internships is to create teams capable of further development and implementation of innovations at the local level. Participants will be able to contribute to the creation of new values in their community by using the skills they have acquired.
• Co-creation of Projects with the Office: LIKI together with administrative units plans and communicates these programs to maximize the potential of the local community in the digital transformation process. We believe that such joint actions will contribute to the increase in the quality of life of citizens and their satisfaction with public services.
• Dissemination of Knowledge and Experience: At LKI, we believe that sharing knowledge and experience in the field of new technologies should be a key element of every project. As a result, knowledge about AI becomes more common and its positive impact on society is more visible.

The implementation of QuickGov Assistant is not only a step towards the digital transformation of administration, but also an opportunity for local communities to actively participate in creating a future in which technology works for everyone. Together, we are building a society ready for the challenges of the 21st century, based on knowledge, skills and cooperation.

Join the Revolution in Public Administration

Discover how QuickGov Assistant can transform your office. Our solution is not just about technology – it is a partnership on the way to a more efficient and accessible public administration.

Contact us without obligation. We invite you to talk about your needs and challenges. We will be happy to show you how QuickGov Assistant can provide specific solutions tailored to your expectations. We offer free consultations and workshops so that you can see for yourself how our tool makes life easier for officials and citizens.

Remember, we have two decades of experience in the IT, data security and software development industries. At LIKI, we treat each inquiry individually, with care and commitment. We are here to listen and support at every stage of cooperation.

Don’t delay, let’s start the conversation today.Contact  us via the contact form on our website, send us an e-mail, or simply call us. We look forward to your questions and are ready to start our journey towards modern and efficient administration.

Together, let’s build a future where every interaction with public administration is simple, fast and fun. Contact LIKI and together we will change the face of public services.

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