My Orange Customer care app for telecom leader

The multifunctionality of My Orange app provides its users with a real power. Take a look at its selected functions:

• Information about active services and products
• Account management, enabling or disabling some services
• Billing information, payment reminder
• On-line payments
• Live chat with the call center
• E-commerce platform for services plus mobile and audio video equipment
• Syrenise system, AI optimization platform which lets customers choose the best solution for them

Orange RD department is constantly inventing new services, products and upgrades and thus this project is still running and we are supporting Orange Team in that. We participate in designing and developing new features and upgrades, most of them were created according to customers’ expectations. In this case, security and data protection are very important so we ensured that all solutions are in line with the GDPR regulations. In a mobile world new trends appear very quickly, therefore the user interface is being constantly refreshed, as well as the ergonomics and data processing. New IoT solutions give possibility to improve the efficiency, speed and quality. To achieve the best results in that, we designed separate app interfaces for iOS and Android. To ensure the best quality and efficiency, we cover 80% of the app by Unit Tests and also use automatic test in Appium environment. We use them both during development and production phases.