AI Assistant for RealWear Navigator Smart Glasses – Field Service Support
The AI Assistant is an application running on RealWear Navigator smart glasses. It supports field personnel – such as technicians or service engineers – in performing tasks step by step by displaying instructions, diagrams, or tips. The user speaks to the glasses, and the system responds. If needed, they can connect with an expert who sees exactly what the user sees and can advise on the next steps.
Thanks to this solution, the worker has their hands free, doesn’t need to reach for documentation, or interrupt their work. Everything is done by voice and touch-free, saving time, increasing safety, and enabling independent operation even in challenging conditions – at heights, in noisy environments, or while wearing gloves.
Why Implement an AI Assistant on AR Smart Glasses?
Below, we explain why an AI assistant on RealWear smart glasses can change the way your organization operates.
Full Field Support – Without Interrupting the Work
The technician doesn’t need to stop what they’re doing to check documentation or ask about next steps. Everything they need – instructions, checklists, technical data – is available in their field of view and voice-controlled. Ideal for working at height, with gloves, or in low-visibility conditions.
Faster Diagnostics and Decisions with Artificial Intelligence
The AI assistant analyzes questions, context, and technical data to suggest possible causes of failure, next steps, and related documents. It’s a digital helper that “knows” your machine, production line, or distribution network.
Remote Collaboration with an Expert
If AI support isn’t enough or the situation is exceptional, the technician can connect with an expert. Real-time video, on-screen annotations, and drawing capabilities enable fast support from headquarters – without the need to send a team on-site.
Standardization of Work and Knowledge
The knowledge of experienced staff becomes accessible to the whole team. This helps reduce errors, streamline onboarding, and quickly train new employees – all through a single, unified knowledge system.
Savings in Time, Cost, and Errors
Fewer trips, fewer returns for tools, fewer failed repairs. The assistant shortens service time, reduces mistakes, and improves the effectiveness of interventions – delivering real savings from the first months of use.
An AI assistant on AR smart glasses is not a gadget – it’s a real work tool that transforms how technicians operate, reduces the risk of errors, and shortens repair times. When implemented correctly, it brings measurable operational and financial benefits.
Applications of the AI Assistant on AR Smart Glasses Across Industries
Maintaining GSM Networks with RealWear Smart Glasses
A technician equipped with RealWear smart glasses and an AI assistant can independently diagnose failures on GSM towers. During an antenna malfunction, the user received a service procedure and a checklist in AR, avoiding the need to dispatch an additional team.
AI Assistant for the Energy Sector – AR Glasses for Medium-Voltage Line Service
An energy technician working on a medium-voltage line used the AI assistant to access error reading instructions and repair recommendations, eliminating the need to wait for a specialist. The system improved safety and reduced downtime.
How to Repair Industrial Machinery with AI and AR Glasses
In a factory, machines can’t afford to stop. A technician used AR glasses to ask the AI assistant for help with a pneumatic system error. They received diagnostic tips and a step-by-step guide, resolving the issue without R&D involvement.
Implementing AR Glasses and AI in the Water Utilities Sector
An inspector at a pumping station used a voice command to display the valve cleaning procedure. The AI assistant provided historical sensor data and maintenance recommendations. With hands free for work, the operation was completed safely and without a second person.
Servicing Agricultural Machinery Using an AI Assistant and RealWear
During a tractor breakdown, the technician read the fault codes, and the AI suggested possible causes and solutions. The machine was repaired on-site without needing transport to the workshop.
Supporting Gas Technicians in the Field via AR Glasses
A gas technician received an alert about exceeded parameters. They went through an AR checklist, consulted with an expert via live video, and completed the inspection without leaving the site.
AR Glasses and AI in Heavy Industry – A Steel Plant Case Study
In a steel plant, a technician carried out a restart procedure based on instructions delivered by the AI assistant. The system shortened production downtime and eliminated the need to contact headquarters.
From Telecommunications to Heavy Industry – Real Results of Implementation
Telecommunications (GSM Networks, Fiber Optics)
In the telecommunications industry, technicians often work in hard-to-reach locations – on towers, in cable manholes, at distribution boxes. AR smart glasses with an AI assistant allow them to independently follow procedures: from diagnostics and device restarts to remote expert support. In the event of a fault, help is just a voice command away – no need to climb down.
Energy (Medium-Voltage Lines, Transformer Stations)
Working with electricity is high-risk – every disconnection, short circuit, or mistake can be life-threatening. With AR glasses, the technician keeps their hands on the tools while the AI assistant guides them step by step. If an engineer’s input is needed, the glasses stream real-time video to the control center.
Industry (Maintenance, Production)
In factories, every minute of downtime matters. An AI assistant on AR glasses reduces response time – the technician diagnoses the issue with AI support and instantly sees repair suggestions. Machine documentation, restart sequences, sensor data – all available hands-free. Fewer errors, greater technician independence.
Water and Wastewater Utilities
Water infrastructure is often dispersed and difficult to inspect. With AR glasses, a technician can carry out inspections, read sensor data, and perform maintenance independently. The AI flags deviations from procedures, and a second specialist can join remotely if needed.
Agriculture and Farming Machinery
Field repairs are challenging – no workshop, time pressure, changing weather. AR glasses let the technician quickly identify a fault and display repair diagrams or instructions right in view. No time lost on calls or returns. Combined with AI and a remote expert, even complex repairs can be done solo.
Gas Industry
Safety is critical when working with gas installations. Technicians must follow strict procedures. The AI assistant reminds them of each step, while AR glasses allow simultaneous hands-on work and information access. Video calls with an expert further enhance situational control.
Heavy Industry (e.g. Steel Plants)
In tough industrial environments, laptops or tablets are impractical. RealWear glasses are ideal – users can diagnose faults, communicate with the team, and check sensor data hands-free. AI supports decision-making, and an expert can connect in seconds to guide the technician using the live camera feed.
What Can the AI Assistant for RealWear Navigator Do?
The AI Assistant Is More Than an App – It’s an Interactive Support System Tailored to Your Work Environment
Here’s what it can do:
- Understands Natural Voice Commands. The user doesn’t need to memorize specific phrases – they can speak naturally, just like talking to a teammate.
- Searches Technical Documentation. The assistant scans manuals, diagrams, and checklists, then displays exactly what the user needs – no manual scrolling or searching required.
- Suggests Next Steps Based on Procedures. If the user is unsure how to proceed, the AI knows the workflow and guides them step by step.
- Analyzes Scenarios and Learns Continuously. The system can be expanded with custom instructions, data, and scenarios specific to your organization and equipment.
- Connects with an Expert When Needed. Real-time video calls, screenshots, annotations, and voice communication – all available instantly for remote support.
When Expert Knowledge Is Needed – Connect with a Service Specialist
The AI assistant serves as the first line of support, but in more complex cases, the technician can instantly initiate a video call with an experienced service specialist.
The specialist sees the live camera feed from the smart glasses, can take a screenshot, and then add notes, drawings, and highlights directly on the image. These annotations appear in the technician’s field of view, enabling a shared understanding of the situation and clear guidance on what to do next.
This solution boosts the effectiveness of interventions and is especially valuable in non-standard scenarios, high-risk failures, or whenever an expert’s decision is required.
How to Implement the AI Assistant in Your Company – A Step-by-Step Plan
Implementing the AI Assistant on RealWear Smart Glasses Is More Than Just Launching an App – It’s a Process of Integrating Knowledge, Procedures, and Technical Teams. Our approach combines quick operational results with the flexibility to expand and customize the solution to match your organization’s specific work environment.
Step 1: Audit and Work Environment Analysis
- We assess how technicians, service engineers, and operators currently work in the field.
- We identify which data, documents, and instructions are available – and which are needed in real time.
- Together, we select the areas where the assistant can deliver the most value – e.g., machine maintenance, field repairs, or emergency procedures.
Step 2: Building the Knowledge Base and Integrating Documentation
- We create a specialized knowledge base powered by the client’s materials: PDFs, checklists, diagrams, service manuals.
- The AI is trained to operate within the specific environment, using the company’s technical terminology and actual procedures.
- We map common scenarios – breakdowns, maintenance, commissioning – and teach the AI how to guide users step by step.
Step 3: Team Training and Voice Command Customization
- We provide training on using RealWear smart glasses and operating the assistant – even for staff without AR experience.
- Voice commands are tailored to the company’s language (e.g., “pump A5 diagram,” “next step,” “connect to technician”).
- We teach how to interact naturally with the AI, respond to its answers, and switch to live expert support when needed.
Step 4: Field Pilot and Testing
- We launch the assistant in a selected site or team – for example, 3 field service technicians.
- We observe real-world use: what works, what needs adjustment.
- Feedback is collected, and the knowledge base and AI scenarios are refined accordingly.
Step 5: Scaling and Expansion
- After a successful pilot, we scale the solution to additional locations, departments, or countries.
- New modules can be added – such as integration with ERP systems, digital documentation, or ticket management.
- We maintain and grow the knowledge base in sync with your organization – so the assistant evolves alongside your business.
Why Implement It with Us?
In a world where technology evolves daily, the hardest part is no longer buying a new tool – it’s making it work in real, everyday operations. That’s why our offer doesn’t end with “an AI assistant on AR smart glasses” – that’s just the beginning. Our goal is to ensure that this assistant truly supports your field workers. Every day. In your company. With your procedures. On your machines.
Your Assistant, Your Knowledge
Most AI solutions rely on general language models and generic data. We go a step further. We’re the only ones offering an AI assistant built on your organization’s own knowledge – not data from the internet, but the instructions, procedures, and documents your technicians use every day.
We teach the AI to speak your company’s language – including device names, error codes, internal labels, and abbreviations familiar to your team. That’s what makes the support precise and genuinely useful – from day one.
We Help You Build from Scratch – Even Without a Ready Knowledge Base
You don’t need to have everything perfectly organized. We help digitize your documentation, select key materials, build a knowledge base, and integrate it into the assistant.
If your procedures exist only as scanned PDFs – we’ll convert them into structured data the assistant can read, understand, and turn into real-time technician guidance.
We Understand the Realities of Field Work
We’re not just a team of AI developers. Our team includes experts in artificial intelligence, augmented reality, and deploying technical solutions in the field.
We’ve worked with service teams, maintenance technicians, and infrastructure operators.
We know that smart glasses must work in mud, noise, cold, and at height – and that every “app freeze” isn’t just annoying, it’s a real safety risk.
We’re Here Beyond Deployment
Implementation is only the beginning. We help grow your knowledge base, respond to feedback, update your data, and adapt the assistant to changes in your operations. We’re a long-term partner – because a successful rollout is one that evolves and grows with your company.
With us, you’re not just buying another tool. You’re building a support system that grows with your team’s knowledge, adapts to your procedures, and truly supports people on the job – no matter the conditions.
That’s why companies from across industries choose us when they want AR glasses and an AI assistant that work not just in demos – but in the real world.
Pricing – How Much Does the AI Assistant for RealWear Smart Glasses Cost?
Implementing an AI Assistant in an industrial environment using RealWear smart glasses is an investment in improving operational efficiency, reducing errors, shortening employee training time, and enhancing workplace safety. Our solution is scalable, configurable, and can be adapted to both cloud-based and on-premise models. Below we present the basic pricing model.
Cloud Version – Fast Start, Fast Results
Promotional implementation price: 11 500 EUR net (regular price: 35 000 EUR net)
The price includes:
- Configuration and launch of a complete system in a cloud-based model
- Integration with RealWear smart glasses
Annual license: 11 500 EUR net / year
Includes:
- Access to the system in SaaS (cloud) model
- AI environment maintenance, data security, updates
Note: The price does not include RealWear glasses – the devices must be purchased separately. We assist in selecting the right model and distributor.
On-Premise Version – Full Independence and Offline Operation
For organizations that require full technological sovereignty and the ability to operate in completely offline environments, we also offer a local (on-premise) version. In this model:
- The language model (LLM) runs on the client’s internal servers
- The system can operate in a closed local or campus network
- Data never leaves the organization
- You have full control over infrastructure, security, and updates
On-premise implementation price: from 59 000 EUR net
The cost depends on:
- Scope of integration with existing systems
- Required computing resources (hardware)
- Complexity of the knowledge base and level of customization needed
Additional Services and Extensions
As part of our collaboration, we also provide comprehensive support for building and maintaining an intelligent knowledge environment:
- User training and onboarding – delivered as technical and process-oriented workshops
- Functional and operational consulting – designing usage scenarios and knowledge flows
- Knowledge base creation and processing – documentation, technical manuals, training materials, multimedia
- Knowledge Management – versioning, updates, offline availability
- Integration with RAG systems (Retrieval-Augmented Generation) – ensuring accurate answers based on your internal documents
These components are priced individually depending on project scope, user count, and integration complexity.
Why It’s Worth It
With our approach:
- You don’t pay for unnecessary features – we implement only what you’ll actually use
- You benefit from a system that works in the field, on the shop floor, or in engine rooms – even without network coverage
- Your employees gain an assistant who always has an answer – and is never busy
Contact us to receive a detailed offer tailored to your industry and processes.
We’re happy to help – and will prepare a custom quote based on your organization’s needs.
